ORDER PROCESSING TIME
Your order will be processed for manufacturing after 12 hours since the order is paid successfully. An order confirmation email is sent to your email address right after you place the purchase. Please read the email thoroughly and check all the order information such as product detail, quantity, shipping address. If there is anything incorrect, please contact us as soon as possible via support@uscarseat.com or +1(866) 698-8869. You can change order information and cancel the order within this time. After that, only shipping address is changable.
Customized manufacturing time is 3-5 working days. When manufacturing finishs, your order will be ready to ship and processed by shipping carrier. Shipping address can not be changed then. For the first couple of days, after you receive a shipping information email, tracking information might not be accessible. The time between package scans may be several days. We can tell you that this is typical and will not affect your delivery as planned.
(*) The orders are processed everyday excluding holidays.
(**) It is noted that your order processing time can be affected if initial information provided to us is insufficient or incorrect such as inaccurate or incomplete payment; incorrect address information and insufficient product measurements. We seek your understanding and support if it is the case.
ESTIMATED SHIPPING TIME
Here is an estimate of the shipping time. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
| Location | Estimated Shipping Time |
| United States | 12-20 working days |
| Canada, Europe | 15-25 working days |
| Others | 20-40 working days |
Though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country, and other unexpected circumstances such as below:
- IR Disputes/Strikes
- Weather
- Time of Year (e.g. Holiday Season)
- Large or Bulky Items
- Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
SHIPPING GUARANTEE
To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.
| Location | Shipping Time |
| United States | >40 working days |
| Canada, Europe | >45 working days |
| Others | >60 working days |
RISK-FREE SHOPPING
For whatever reason your goods don't arrive within 70 working days, you will receive a full refund for that item. This is our promise to you!
INTERNATIONAL DELIVERY
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. Shipping to certain countries may require additional shipping fees due to the geographical location. We are not responsible for any delays caused by destination country's customs clearance processes.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is to wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
EXCUSE POLICY
Our Store is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
Our Store will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and...
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package
Our Store reserves the right to abandon the package(s) and will not be responsible for any refund.
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